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Privacy Policy

What type of information does  Estrella Collective collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How does Estrella Collective collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why does Estrella Collective collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

 

How does Estrella Collective store, use, share and disclose your site visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How does Estrella Collective communicate with your site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How does Estrella Collective site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at holler@estrellacollective.com

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at holler@estrellacollective.com

Return & Refund Policy

Return & Refund

1. Returns Eligibility:

     To be eligible for a return, the item(s) in question must meet the following criteria:

- The item(s) must be in their original, unaltered, and unused condition.
- All accessories, tags, and packaging must be included and undamaged.

2. Customer Responsibility for Shipping:

     The customer is responsible for the cost of shipping the return item(s) back to Estrella. We recommend using a trackable and insured shipping method to ensure safe delivery.

3. Refund Process:

- Once we receive the returned item(s) and confirm that they meet our return eligibility criteria, we will initiate the refund process.
- Refunds will be issued to the original form of payment used for the purchase.
- Please allow up to 10 - 14 business days for your refund to be processed and credited to your account. The exact processing time may vary based on your payment provider.

4. Discretion of the Company:

     Estrella reserves the right to exercise discretion when considering a refund or return. We may choose not to process a return if we find the item(s) do not meet our return eligibility criteria or if we suspect any misuse or abuse of our return policy.

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